Amazon Connect vs. RingCentral Contact Center
A side-by-side comparison based on G2 review data.
| Metric | Amazon Connect | RingCentral Contact Center |
|---|---|---|
| Overall rating | 4.4 | 4.1 |
| Review count | 93 | 243 |
| Ease of use | 9.3 | 8.9 |
| Ease of setup | 9.1 | 8.8 |
| Quality of support | 9.0 | 8.3 |
| Meets requirements | 9.2 | 8.7 |
| NPS | 65.853659 | 43.697479 |
| Small Business | 21.5% | 50.2% |
| Mid-Market | 48.4% | 35.4% |
| Enterprise | 30.1% | 14.3% |
| Total page views | 741 | 2,667 |
| Total LLM citations | 12,933 | 8,954 |
Amazon Connect
Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily.
- Ease of Use
- Efficiency
- Easy Setup
- Features
- Customization
- Analytics
RingCentral Contact Center
RINGCENTRAL CONTACT CENTER PRODUCT DESCRIPTION RingCentral Contact Center is an enterprise-grade cloud contact center solution designed to deploy and scale customer operations globally. Built for large-scale organizations that demand flexibility and high performance, the platform unifies enterprise communications and contact center capabilities to deliver effortless customer experiences across the entire customer journey. GLOBAL OMNICHANNEL ENGAGEMENT AND ADVANCED ROUTING RingCentral Contact Center enables businesses to connect with customers on voice and over 30 digital channels globally.
- Ease of Use
- Intuitive
- Helpful
- Efficiency
- Customer Support
- Communication