Amazon Connect vs. Crexendo
A side-by-side comparison based on G2 review data.
| Metric | Amazon Connect | Crexendo |
|---|---|---|
| Overall rating | 4.4 | 4.9 |
| Review count | 93 | 361 |
| Ease of use | 9.3 | 9.7 |
| Ease of setup | 9.1 | 9.6 |
| Quality of support | 9.0 | 9.8 |
| Meets requirements | 9.2 | 9.8 |
| NPS | 65.853659 | 93.277311 |
| Small Business | 21.5% | 78.9% |
| Mid-Market | 48.4% | 20.8% |
| Enterprise | 30.1% | 0.3% |
| Total page views | 741 | 2,306 |
| Total LLM citations | 12,933 | 4,227 |
Amazon Connect
Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily.
- Ease of Use
- Efficiency
- Easy Setup
- Features
- Customization
- Analytics
Crexendo
Crexendo®, Inc. (NASDAQ:CXDO) is an award-winning premier provider of Unified Communications as a Service (UCaaS), Call Center as a Service (CCaaS), communication platform software solutions, and collaboration services designed to provide enterprise-class cloud communication solutions to any size business through our business partners, agents, and direct channels. Crexendo® solutions currently support over three million end users globally, and our platform was recently recognized as the fastest-growing UCaaS platform in the United States.
- Customer Support
- Helpful
- Customer Service
- Ease of Use
- Easy Setup
- Reliability