Amazon Connect vs. Cisco Unified Contact Center Express
A side-by-side comparison based on G2 review data.
| Metric | Amazon Connect | Cisco Unified Contact Center Express |
|---|---|---|
| Overall rating | 4.4 | 4.5 |
| Review count | 93 | 13 |
| Ease of use | 9.3 | 8.6 |
| Ease of setup | 9.1 | 8.9 |
| Quality of support | 9.0 | 9.4 |
| Meets requirements | 9.2 | 9.2 |
| NPS | 65.853659 | 66.666667 |
| Small Business | 21.5% | 7.7% |
| Mid-Market | 48.4% | 61.5% |
| Enterprise | 30.1% | 30.8% |
| Total page views | 741 | 97 |
| Total LLM citations | 12,933 | 103 |
Amazon Connect
Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily.
- Ease of Use
- Efficiency
- Easy Setup
- Features
- Customization
- Analytics
Cisco Unified Contact Center Express
Cisco Unified Contact Center Express provides a secure, available, and sophisticated contact center software solution for up to 400 agents and interactive voice response (IVR) ports that is easy to deploy and manage. This omnichannel solution is ideal for formal and informal small to medium-size contact centers. Unified Contact Center Express features: - Agent and supervisor experience: This intuitive contact center agent and supervisor desktop supports API for customization and centralization of daily tools and applications for a single workspace application.