Altitude Xperience vs. Vonage Contact Center (formerly NewVoiceMedia)
A side-by-side comparison based on G2 review data.
| Metric | Altitude Xperience | Vonage Contact Center (formerly NewVoiceMedia) |
|---|---|---|
| Overall rating | 4.0 | 4.2 |
| Review count | 44 | 104 |
| Ease of use | 8.0 | 8.7 |
| Ease of setup | 7.8 | 8.7 |
| Quality of support | 7.3 | 8.8 |
| Meets requirements | 8.1 | 8.8 |
| NPS | 17.142857 | 47 |
| Small Business | 7.0% | 27.9% |
| Mid-Market | 39.5% | 51.9% |
| Enterprise | 53.5% | 20.2% |
| Total page views | 57 | 295 |
| Total LLM citations | 83 | 1,205 |
Altitude Xperience
Altitude Xperience business package offers a cost effective, flexible and reliable solution for each business need. Delivered On Premise or Cloud. Altitude has a 25-year track record of industry recognition and has won dozens of awards for innovation and tangible results with customers in key markets worldwide. Altitude Software has 12 offices in four continents, a 160-strong partner network, and is ISO 9001 certified for its worldwide customer support.
- Interactions Management
- Seamless Experience
- Reliability
- Easy Setup
- Recording Features
- Efficiency
Vonage Contact Center (formerly NewVoiceMedia)
Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization.
- Ease of Use
- Customer Support
- Easy Setup
- Features
- Easy Integrations
- Integrations