G2 Vendor Directory

Salesforce Sales Cloud vs. Backstory

A side-by-side comparison based on G2 review data.

MetricSalesforce Sales Cloud

by Salesforce

Backstory

by Backstory

Overall rating4.44.5
Review count27,576630
Ease of use8.49.0
Ease of setup8.28.6
Quality of support8.49.2
Meets requirements8.98.9
NPS56.98986467.710049
Small Business20.6%10.7%
Mid-Market45.5%35.0%
Enterprise34.0%54.4%
Total page views48,0121,018
Total LLM citations68,3522,775

Salesforce Sales Cloud

Accelerate revenue from pipeline to paycheck with Salesforce Sales Cloud - your complete growth platform that brings together the power of humans with agents at every step of the sales cycle. Boost productivity with automation and drive revenue with an integrated growth platform. The future of sales is here, and with Agentforce, we’re helping teams unlock their full potential - making them limitless.

Pros

  • Ease of Use
  • Features
  • Lead Management
  • Salesforce Integration
  • Customization
  • Customizability

Backstory

Backstory (formerly People.ai) is the Revenue Answers Platform for GTM leaders. Revenue leaders ask the same questions every day: Is this deal real? Where's my risk? What do I focus on next? Backstory gives you straight answers - grounded in 100% of actual revenue activity, not CRM guesses. With more than a decade of training AI models on billions of sales interactions, Backstory connects every signal to the right accounts and opportunities and delivers answers where you already work - whether that's your CRM, Claude, Copilot, or other AI tools you already use.

Pros

  • Helpful
  • Customer Support
  • Ease of Use
  • Intuitive
  • Easy Setup
  • Customization