Salesforce Field Service and Operations vs. ServiceNow Field Service Management
A side-by-side comparison based on G2 review data.
| Metric | Salesforce Field Service and Operations | ServiceNow Field Service Management |
|---|---|---|
| Overall rating | 4.3 | 4.3 |
| Review count | 1,253 | 179 |
| Ease of use | 8.6 | 8.6 |
| Ease of setup | 8.1 | 8.4 |
| Quality of support | 8.8 | 8.8 |
| Meets requirements | 8.8 | 8.8 |
| NPS | 53.002611 | 51.445087 |
| Small Business | 22.7% | 27.7% |
| Mid-Market | 41.7% | 35.8% |
| Enterprise | 35.5% | 36.5% |
| Total page views | 3,757 | 1,960 |
| Total LLM citations | 8,871 | 11,402 |
Salesforce Field Service and Operations
Salesforce Field Service is the leading AI platform powering field service. With AI-powered insights and tools, you can enable the delivery of exceptional field experiences, boost productivity for mobile workers, and enable continuous improvement in field service operations. With an emphasis on time to value, we help you find success now and power the workforce of tomorrow. - Redefine how your customers engage: Increase customer satisfaction with online appointment booking, real-time visual remote assistance all built into AI-powered support.
- Ease of Use
- Scheduling Management
- Easy Integration
- Real-Time Data
- Integrations
- Data Management
ServiceNow Field Service Management
ServiceNow Field Service Management gives field service organizations one place to run the full job lifecycle — from work order creation through close-out — on a single platform and data model. Scheduling, dispatch, technician guidance, parts management, and contractor workflows all connect across customer service, field execution, asset management, and back-office settlement without manual re-entry between systems.
- Real-Time Data
- Scheduling Management
- Ease of Use
- Easy Integration
- Integrations
- Data Management