G2 Vendor Directory

Salesforce Platform vs. SmartSuite

A side-by-side comparison based on G2 review data.

MetricSalesforce Platform

by Salesforce

SmartSuite

by SmartSuite

Overall rating4.54.4
Review count4,647186
Ease of use8.78.9
Ease of setup8.58.9
Quality of support8.79.1
Meets requirements9.18.9
NPS64.00827458.62069
Small Business20.3%50.8%
Mid-Market44.6%31.9%
Enterprise35.1%17.3%
Total page views9,346512
Total LLM citations17,6744,515

Salesforce Platform

The Salesforce Platform helps IT and security teams innovate fast, deploy securely, and protect their data. With our development and security tools built into the entire agent and app lifecycle on Salesforce, organizations can dive into AI innovation without compromising on security and compliance. And by building on Salesforce, development teams get a head start on AI projects by using the apps, workflows, data streams, and agents they've already built. Developers can develop agents and apps quickly, securely, and reliably, and IT can customize and extend Salesforce across the enterprise.

Pros

  • Ease of Use
  • Features
  • Customization
  • Customizability
  • Customization Options
  • Integrations

SmartSuite

SmartSuite is the connected GRC platform for the enterprise. Governance, risk, compliance, audit, IT service and business operations run on one AI-native platform, with frameworks, controls, policies and evidence in one place. Teams automate workflows without code, connect the systems they already use, and let AI agents handle the routine work. Founded by the team that built Archer, SmartSuite is used by more than 2,000 organizations in more than 100 countries and is available in 16 languages. Teams in eight countries across every US time zone, headquartered in Irvine, California.

Pros

  • Ease of Use
  • Flexibility
  • Customer Support
  • Intuitive
  • User Interface
  • Efficiency