G2 Vendor Directory

Actionstep vs. Freshsales

A side-by-side comparison based on G2 review data.

MetricActionstep

by Actionstep Software

Freshsales

by Freshworks

Overall rating4.04.5
Review count171,244
Ease of use7.99.1
Ease of setup7.58.9
Quality of support8.39.0
Meets requirements8.78.9
NPS35.29411872.296173
Small Business88.2%67.7%
Mid-Market11.8%27.0%
Enterprise0.0%5.3%
Total page views4621,749
Total LLM citations2,59244,516

Actionstep

Actionstep is a comprehensive law firm management platform designed to streamline operations for midsize law firms. This solution integrates various aspects of legal practice, including matter management, workflows, billing, and team collaboration, into a connected system. By centralizing these functions, Actionstep aims to reduce the chaos often associated with managing multiple software tools, allowing firms to focus more on client service and less on administrative tasks.

Pros

  • Tracking
  • Document Management
  • Case Management
  • Navigation Ease
  • Document Sharing
  • Task Management

Freshsales

Freshsales is an easy-to-use, AI-powered sales CRM software. Trusted by 65,000+ businesses worldwide, Freshsales CRM helps sales teams attract quality leads, engage in contextual conversations, grow sales pipeline, boost conversions, and power productivity. Freshsales CRM provides a 360-degree view of contacts and accounts to empower sales teams with context to sell better. Sellers can manage sales pipelines to visualize deal progress and define and track sales targets. Sales teams can effortlessly engage with prospects and customers with the built-in phone, email, and chat capabilities.

Pros

  • Ease of Use
  • Features
  • Helpful
  • Customer Support
  • Intuitive
  • User Interface