G2 Vendor Directory

Accruent EMS vs. ServiceNow Workplace Service Delivery

A side-by-side comparison based on G2 review data.

MetricAccruent EMS

by Accruent

ServiceNow Workplace Service Delivery

by ServiceNow

Overall rating3.84.5
Review count12613
Ease of use7.99.3
Ease of setup6.97.9
Quality of support7.99.2
Meets requirements8.79.0
NPS15.44715476.923077
Small Business12.7%0.0%
Mid-Market41.3%23.1%
Enterprise46.0%76.9%
Total page views537138
Total LLM citations1,456221

Accruent EMS

Accruent EMS helps enterprises and higher education institutions simplify workplace and campus scheduling by centralizing room booking, desk booking, classroom and exam scheduling, event management, shared resource scheduling, and space utilization reporting in one system. EMS supports flexible work and connected campus experiences with mobile booking, custom reports, video conferencing integrations such as Microsoft Teams and Zoom, and integrations with workplace hardware and software systems like Outlook, signage, HVAC, lighting controls, and AV equipment.

Pros

  • Ease of Use
  • Organization Management
  • Scheduling Management
  • Room Booking
  • Easy Reservation
  • Booking Management

ServiceNow Workplace Service Delivery

ServiceNow Workplace Service Delivery (WSD) is a comprehensive facility management solution designed to streamline workplace operations and enhance employee experiences. By automating routine tasks and providing intuitive self-service options, WSD enables organizations to create efficient, responsive, and adaptable work environments that cater to the needs of a hybrid workforce. Key Features and Functionality: - Workplace Reservation Management: Allows employees to easily search for, reserve, and manage workspaces, including desks and conference rooms, through a user-friendly interface.

Pros

  • Quick Solutions
  • Intuitive
  • Ease of Use