G2 Vendor Directory

Access PeopleHR vs. Zendesk for Customer Service

A side-by-side comparison based on G2 review data.

MetricAccess PeopleHR

by The Access Group

Zendesk for Customer Service

by Zendesk

Overall rating4.04.3
Review count4877,115
Ease of use8.58.8
Ease of setup8.68.3
Quality of support7.98.6
Meets requirements8.38.8
NPS31.96544354.983684
Small Business24.7%40.6%
Mid-Market69.3%45.6%
Enterprise6.0%13.8%
Total page views1,00514,799
Total LLM citations8,01371,100

Access PeopleHR

PeopleHR is your all-in-one partner for simplifying HR and payroll so you can build a thriving workforce. Our intuitive, cloud-based HR platform brings together the tools you need to manage your people, automate everyday processes and make more informed decisions. From core HR and payroll to absence management, recruitment, performance and people analytics, PeopleHR helps organisations save time, cut complexity and create a better employee experience. Our solutions are designed to take the admin out of HR, give people more control and help HR teams focus on what matters most.

Pros

  • Ease of Use
  • Features
  • Simple
  • Easy Navigation
  • Leave Management
  • Easy Access

Zendesk for Customer Service

"Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email.

Pros

  • Ease of Use
  • Features
  • Customer Support
  • Helpful
  • Ticket Management
  • Efficiency