Abstrakt Software vs. SQM CX Quality™
A side-by-side comparison based on G2 review data.
| Metric | Abstrakt Software | SQM CX Quality™ |
|---|---|---|
| Overall rating | 4.7 | 4.5 |
| Review count | 85 | 379 |
| Ease of use | 9.5 | 9.1 |
| Ease of setup | 9.2 | 9.0 |
| Quality of support | 9.5 | 9.2 |
| Meets requirements | 9.2 | 9.3 |
| NPS | 80.952381 | 66.666667 |
| Small Business | 54.8% | 8.1% |
| Mid-Market | 42.9% | 52.5% |
| Enterprise | 2.4% | 39.4% |
| Total page views | 270 | 518 |
| Total LLM citations | 442 | 38 |
Abstrakt Software
Abstrakt is a real-time call guidance software that helps your team get it right the first time by ensuring compliance, reducing risk, and guiding agents on every call. Remove uncertainty on calls and give your agents the power of real-time.
SQM CX Quality™
SQM's CX Quality product is an AutoCX software tool that helps contact centers predict, benchmark, diagnose, and improve customer experience. SQM's AutoCX software can evaluate 100% of customer interactions or operate using defined agent, team, or line-of-business quotas. Our predictive CX models measure key outcomes such as CSAT, First Call Resolution, and Call Resolution, with predicted CSAT achieving up to 95% alignment with post-call survey results. A key differentiator is benchmarking.
- Ease of Use
- Helpful
- Navigation Ease
- Easy Access
- Coaching
- Experience Improvement