8x8 Work vs. Zoom Phone
A side-by-side comparison based on G2 review data.
| Metric | 8x8 Work | Zoom Phone |
|---|---|---|
| Overall rating | 4.2 | 4.6 |
| Review count | 942 | 2,683 |
| Ease of use | 8.8 | 9.4 |
| Ease of setup | 8.6 | 9.2 |
| Quality of support | 8.4 | 8.9 |
| Meets requirements | 8.8 | 9.4 |
| NPS | 47.123894 | 76.928896 |
| Small Business | 54.6% | 51.8% |
| Mid-Market | 35.1% | 33.4% |
| Enterprise | 10.3% | 14.9% |
| Total page views | 1,840 | 3,417 |
| Total LLM citations | 4,153 | 17,676 |
8x8 Work
8x8 Work – Business Phone System + VoIP, Video, and Messaging in One App 8x8 Work is a modern business phone system that unifies VoIP calling, video conferencing, and team messaging into one secure, reliable platform. Built for today’s hybrid workplace, 8x8 Work helps businesses streamline communication, boost productivity, and reduce IT complexity.
- Ease of Use
- Easy Communication
- Reliability
- Customer Support
- Features
- Simple
Zoom Phone
The AI-first cloud phone system built for modern work. Zoom Phone brings reliable calling, collaboration, and AI together in one simple app that keeps teams connected, from wherever they work. With AI Companion included, teams get instant summaries, prioritized voicemails, and actionable next steps to stay productive without the busywork. Built on Zoom’s trusted platform, Zoom Phone delivers 99.999% uptime, global coverage in 49+ countries, and flexible Bring Your Own Carrier (BYOC) options. Compliance is built-in, including HIPAA, GDPR, and FedRAMP.
- Ease of Use
- Video Conferencing
- Reliability
- Easy Communication
- Video Quality
- Features