8x8 Work vs. Freshcaller
A side-by-side comparison based on G2 review data.
| Metric | 8x8 Work | Freshcaller |
|---|---|---|
| Overall rating | 4.2 | 4.1 |
| Review count | 942 | 132 |
| Ease of use | 8.8 | 8.8 |
| Ease of setup | 8.6 | 8.6 |
| Quality of support | 8.4 | 8.7 |
| Meets requirements | 8.8 | 8.6 |
| NPS | 47.123894 | 41.732283 |
| Small Business | 54.6% | 70.0% |
| Mid-Market | 35.1% | 24.6% |
| Enterprise | 10.3% | 5.4% |
| Total page views | 1,840 | 387 |
| Total LLM citations | 4,153 | 3,264 |
8x8 Work
8x8 Work – Business Phone System + VoIP, Video, and Messaging in One App 8x8 Work is a modern business phone system that unifies VoIP calling, video conferencing, and team messaging into one secure, reliable platform. Built for today’s hybrid workplace, 8x8 Work helps businesses streamline communication, boost productivity, and reduce IT complexity.
- Ease of Use
- Easy Communication
- Reliability
- Customer Support
- Features
- Simple
Freshcaller
Freshdesk Contact Center (Formerly Freshcaller) is a simple and reliable cloud-based contact center software that helps businesses connect with customers in an affordable way. With phone numbers in 90+ countries, Freshdesk Contact Center lets customers set up their contact center in a few easy steps, and with zero phone hardware. Freshdesk Contact Center integrates with several CRM and Helpdesk tools, enabling sales and support teams to work seamlessly. With powerful reporting and analytics, admins can get real-time insights into their customer experience as well as agent productivity.
- Ease of Use
- Dialing Features
- Quick Setup
- User-Friendly
- Simple
- Easy Setup