8x8 Contact Center vs. Vonage Contact Center (formerly NewVoiceMedia)
A side-by-side comparison based on G2 review data.
| Metric | 8x8 Contact Center | Vonage Contact Center (formerly NewVoiceMedia) |
|---|---|---|
| Overall rating | 4.1 | 4.2 |
| Review count | 262 | 104 |
| Ease of use | 8.5 | 8.7 |
| Ease of setup | 8.1 | 8.7 |
| Quality of support | 8.4 | 8.8 |
| Meets requirements | 8.7 | 8.8 |
| NPS | 39.516129 | 47 |
| Small Business | 37.7% | 27.9% |
| Mid-Market | 54.5% | 51.9% |
| Enterprise | 7.8% | 20.2% |
| Total page views | 1,136 | 295 |
| Total LLM citations | 4,289 | 1,205 |
8x8 Contact Center
8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It empowers organizations with intelligent self-service automation, real-time guidance and analytics, and deep CRM integrations to elevate customer experience (CX) and boost operational efficiency. The solution supports seamless omnichannel engagement, enabling agents to deliver consistent, personalized service from a single interface.
- Ease of Use
- Helpful
- Customer Support
- Features
- Efficiency
- Intuitive
Vonage Contact Center (formerly NewVoiceMedia)
Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization.
- Ease of Use
- Customer Support
- Easy Setup
- Features
- Easy Integrations
- Integrations