8x8 Contact Center vs. SuccessKPI
A side-by-side comparison based on G2 review data.
| Metric | 8x8 Contact Center | SuccessKPI |
|---|---|---|
| Overall rating | 4.1 | 4.4 |
| Review count | 262 | 129 |
| Ease of use | 8.5 | 9.0 |
| Ease of setup | 8.1 | 9.0 |
| Quality of support | 8.4 | 8.7 |
| Meets requirements | 8.7 | 9.0 |
| NPS | 39.516129 | 65.833333 |
| Small Business | 37.7% | 22.5% |
| Mid-Market | 54.5% | 57.4% |
| Enterprise | 7.8% | 20.2% |
| Total page views | 1,136 | 1,099 |
| Total LLM citations | 4,289 | 743 |
8x8 Contact Center
8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It empowers organizations with intelligent self-service automation, real-time guidance and analytics, and deep CRM integrations to elevate customer experience (CX) and boost operational efficiency. The solution supports seamless omnichannel engagement, enabling agents to deliver consistent, personalized service from a single interface.
- Ease of Use
- Helpful
- Customer Support
- Features
- Efficiency
- Intuitive
SuccessKPI
SuccessKPI is the performance platform for human + agentic CX. It measures, manages, and governs the work of both human agents and AI agents in the contact center, holding both to the same standards. Because SuccessKPI is independent of the systems it measures, its scores do not come from the vendor that supplied the AI. What SuccessKPI does SuccessKPI unifies interaction data from CCaaS platforms, CRMs, and business systems into one analytics layer, then applies AI to every interaction instead of a sample.