8x8 Contact Center vs. Sprinklr Service
A side-by-side comparison based on G2 review data.
| Metric | 8x8 Contact Center | Sprinklr Service |
|---|---|---|
| Overall rating | 4.1 | 4.3 |
| Review count | 262 | 773 |
| Ease of use | 8.5 | 8.5 |
| Ease of setup | 8.1 | 8.3 |
| Quality of support | 8.4 | 8.4 |
| Meets requirements | 8.7 | 8.7 |
| NPS | 39.516129 | 51.359084 |
| Small Business | 37.7% | 28.3% |
| Mid-Market | 54.5% | 30.9% |
| Enterprise | 7.8% | 40.8% |
| Total page views | 1,136 | 1,378 |
| Total LLM citations | 4,289 | 9,683 |
8x8 Contact Center
8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It empowers organizations with intelligent self-service automation, real-time guidance and analytics, and deep CRM integrations to elevate customer experience (CX) and boost operational efficiency. The solution supports seamless omnichannel engagement, enabling agents to deliver consistent, personalized service from a single interface.
- Ease of Use
- Helpful
- Customer Support
- Features
- Efficiency
- Intuitive
Sprinklr Service
Sprinklr Service is an AI-native contact center platform built to deliver exceptional customer experiences across 30+ voice, social, and digital channels from one unified platform. Unlike modular or plugin-based tools, Sprinklr builds AI right into the foundation, so it can understand, analyze, and respond to conversations in real time across everything from X (formerly Twitter) and Instagram to email, chat, and voice.
- Ease of Use
- Features
- Helpful
- Efficiency
- Customer Support
- Simple