8x8 Contact Center vs. JustCall
A side-by-side comparison based on G2 review data.
| Metric | 8x8 Contact Center | JustCall |
|---|---|---|
| Overall rating | 4.1 | 4.3 |
| Review count | 262 | 2,395 |
| Ease of use | 8.5 | 9.0 |
| Ease of setup | 8.1 | 8.9 |
| Quality of support | 8.4 | 8.6 |
| Meets requirements | 8.7 | 8.8 |
| NPS | 39.516129 | 51.754757 |
| Small Business | 37.7% | 61.3% |
| Mid-Market | 54.5% | 31.7% |
| Enterprise | 7.8% | 7.0% |
| Total page views | 1,136 | 6,012 |
| Total LLM citations | 4,289 | 28,488 |
8x8 Contact Center
8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It empowers organizations with intelligent self-service automation, real-time guidance and analytics, and deep CRM integrations to elevate customer experience (CX) and boost operational efficiency. The solution supports seamless omnichannel engagement, enabling agents to deliver consistent, personalized service from a single interface.
- Ease of Use
- Helpful
- Customer Support
- Features
- Efficiency
- Intuitive
JustCall
JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound
- Ease of Use
- Features
- Helpful
- Call Management
- Calling Features
- Integrations