8x8 Contact Center vs. Five9 Intelligent Cloud Contact Center Platform
A side-by-side comparison based on G2 review data.
| Metric | 8x8 Contact Center | Five9 Intelligent Cloud Contact Center Platform |
|---|---|---|
| Overall rating | 4.1 | 4.1 |
| Review count | 262 | 625 |
| Ease of use | 8.5 | 8.7 |
| Ease of setup | 8.1 | 8.3 |
| Quality of support | 8.4 | 8.5 |
| Meets requirements | 8.7 | 8.6 |
| NPS | 39.516129 | 41.225166 |
| Small Business | 37.7% | 23.8% |
| Mid-Market | 54.5% | 56.5% |
| Enterprise | 7.8% | 19.7% |
| Total page views | 1,136 | 2,335 |
| Total LLM citations | 4,289 | 18,550 |
8x8 Contact Center
8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It empowers organizations with intelligent self-service automation, real-time guidance and analytics, and deep CRM integrations to elevate customer experience (CX) and boost operational efficiency. The solution supports seamless omnichannel engagement, enabling agents to deliver consistent, personalized service from a single interface.
- Ease of Use
- Helpful
- Customer Support
- Features
- Efficiency
- Intuitive
Five9 Intelligent Cloud Contact Center Platform
Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes.
- Ease of Use
- Customer Support
- Helpful
- Features
- Efficiency
- Easy Setup