8x8 Contact Center vs. Calabrio ONE
A side-by-side comparison based on G2 review data.
| Metric | 8x8 Contact Center | Calabrio ONE |
|---|---|---|
| Overall rating | 4.1 | 4.4 |
| Review count | 262 | 447 |
| Ease of use | 8.5 | 9.1 |
| Ease of setup | 8.1 | 8.8 |
| Quality of support | 8.4 | 9.1 |
| Meets requirements | 8.7 | 9.0 |
| NPS | 39.516129 | 60.91954 |
| Small Business | 37.7% | 8.2% |
| Mid-Market | 54.5% | 55.2% |
| Enterprise | 7.8% | 36.6% |
| Total page views | 1,136 | 1,030 |
| Total LLM citations | 4,289 | 3,813 |
8x8 Contact Center
8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It empowers organizations with intelligent self-service automation, real-time guidance and analytics, and deep CRM integrations to elevate customer experience (CX) and boost operational efficiency. The solution supports seamless omnichannel engagement, enabling agents to deliver consistent, personalized service from a single interface.
- Ease of Use
- Helpful
- Customer Support
- Features
- Efficiency
- Intuitive
Calabrio ONE
Calabrio ONE is now Verint. The workforce engagement and contact center intelligence capabilities you knew as Calabrio ONE are now offered through Verint CX Automation Platform – with expanded AI capabilities, deeper integrations, and the same focus on agent experience and customer outcomes. The Verint CX Automation Platform helps contact centers automate CX workflows and deliver measurable outcomes. Built to run on your existing infrastructure, it integrates with any CCaaS, CRM, or AI model.
- Ease of Use
- Features
- Efficiency
- Scheduling
- Customer Support
- User Interface