8x8 Contact Center vs. Altitude Xperience
A side-by-side comparison based on G2 review data.
| Metric | 8x8 Contact Center | Altitude Xperience |
|---|---|---|
| Overall rating | 4.1 | 4.0 |
| Review count | 262 | 44 |
| Ease of use | 8.5 | 8.0 |
| Ease of setup | 8.1 | 7.8 |
| Quality of support | 8.4 | 7.3 |
| Meets requirements | 8.7 | 8.1 |
| NPS | 39.516129 | 17.142857 |
| Small Business | 37.7% | 7.0% |
| Mid-Market | 54.5% | 39.5% |
| Enterprise | 7.8% | 53.5% |
| Total page views | 1,136 | 57 |
| Total LLM citations | 4,289 | 83 |
8x8 Contact Center
8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It empowers organizations with intelligent self-service automation, real-time guidance and analytics, and deep CRM integrations to elevate customer experience (CX) and boost operational efficiency. The solution supports seamless omnichannel engagement, enabling agents to deliver consistent, personalized service from a single interface.
- Ease of Use
- Helpful
- Customer Support
- Features
- Efficiency
- Intuitive
Altitude Xperience
Altitude Xperience business package offers a cost effective, flexible and reliable solution for each business need. Delivered On Premise or Cloud. Altitude has a 25-year track record of industry recognition and has won dozens of awards for innovation and tangible results with customers in key markets worldwide. Altitude Software has 12 offices in four continents, a 160-strong partner network, and is ISO 9001 certified for its worldwide customer support.
- Interactions Management
- Seamless Experience
- Reliability
- Easy Setup
- Recording Features
- Efficiency