360 SMS APP vs. Sinch Engage
A side-by-side comparison based on G2 review data.
| Metric | 360 SMS APP | Sinch Engage |
|---|---|---|
| Overall rating | 4.7 | 4.5 |
| Review count | 81 | 64 |
| Ease of use | 9.3 | 9.0 |
| Ease of setup | 8.9 | 9.2 |
| Quality of support | 9.5 | 9.3 |
| Meets requirements | 9.4 | 9.2 |
| NPS | 78.75 | 69.84127 |
| Small Business | 60.3% | 59.0% |
| Mid-Market | 33.3% | 37.7% |
| Enterprise | 6.4% | 3.3% |
| Total page views | 429 | 267 |
| Total LLM citations | 1,080 | 1,471 |
360 SMS APP
360 SMS App is a fully Salesforce- and Zoho-native, AI-powered messaging solution built to elevate digital engagement across 15+ communication channels. Trusted by 60k+ users across 100+ countries, 360 SMS has been helping businesses connect better for over a decade, with a 4.98/5 AppExchange rating backed by 1,200+ reviews. The app enables businesses to manage one-on-one conversations, bulk messaging, automated drips, surveys, and AI chatbots—directly within Salesforce records.
- Salesforce Integration
- User-Friendly
- Ease of Use
- Intuitive
Sinch Engage
Sinch Engage (formerly MessageMedia) is a powerful all-in-one messaging platform that helps businesses connect with their customers faster, more personally, and at scale. Backed by Sinch’s 20+ years of experience in business messaging and trusted by over 40,000 businesses worldwide, the platform combines enterprise-grade reliability with user-friendly design so teams of any size can deliver conversations that build trust and drive results. With Sinch Engage, businesses can manage all of their messaging channels in one centralized workspace—including SMS, MMS, WhatsApp, RCS, and more.
- Implementation Ease
- Ease of Use
- Efficiency
- Easy Setup
- Customer Support
- Response Time