360 SMS APP vs. SAP Engagement Cloud (formerly SAP Emarsys)
A side-by-side comparison based on G2 review data.
| Metric | 360 SMS APP | SAP Engagement Cloud (formerly SAP Emarsys) |
|---|---|---|
| Overall rating | 4.7 | 4.2 |
| Review count | 81 | 666 |
| Ease of use | 9.3 | 8.4 |
| Ease of setup | 8.9 | 7.6 |
| Quality of support | 9.5 | 8.6 |
| Meets requirements | 9.4 | 8.5 |
| NPS | 78.75 | 45.9375 |
| Small Business | 60.3% | 24.1% |
| Mid-Market | 33.3% | 53.1% |
| Enterprise | 6.4% | 22.8% |
| Total page views | 429 | 1,440 |
| Total LLM citations | 1,080 | 5,039 |
360 SMS APP
360 SMS App is a fully Salesforce- and Zoho-native, AI-powered messaging solution built to elevate digital engagement across 15+ communication channels. Trusted by 60k+ users across 100+ countries, 360 SMS has been helping businesses connect better for over a decade, with a 4.98/5 AppExchange rating backed by 1,200+ reviews. The app enables businesses to manage one-on-one conversations, bulk messaging, automated drips, surveys, and AI chatbots—directly within Salesforce records.
- Salesforce Integration
- User-Friendly
- Ease of Use
- Intuitive
SAP Engagement Cloud (formerly SAP Emarsys)
SAP Engagement Cloud (formerly SAP Emarsys) helps organizations power unique engagement by connecting real-time customer insights with the operational signals that run the business. As part of the SAP Customer Experience (CX) portfolio, Engagement Cloud enables personalized, AI-driven interactions across every channel—turning moments like orders, service events, and loyalty milestones into timely, relevant experiences that build trust, strengthen relationships, and drive growth.
- Ease of Use
- Automation
- Features
- Helpful
- Personalization
- Intuitive