SugarSync
Reviews
Star rating
Rank in Online Backup
Pros and cons
Pros
- Ease of Use
- Easy Setup
- Security
- Remote Access
- Seamless Integration
- Easy Collaboration
Cons
- Syncing Issues
- Storage Limitations
- Slow Performance
- Training Required
- Poor Interface Design
- Pricing Concerns
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 58.4% |
| Mid-Market | 26.0% |
| Enterprise | 15.6% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 1 | 5.0 |
| 2025 Q1 | 1 | 4.5 |
| 2025 Q3 | 1 | 4.0 |
| 2025 Q4 | 1 | 4.5 |
| 2026 Q1 | 4 | 3.9 |
| 2026 Q2 | 8 | 4.3 |
| 2026 Q3 | 1 | 4.0 |
Satisfaction ratings
What reviewers say
Reliable background folder syncing with cloud backup.
“The version history and recovery features have saved me more than once when an edit got messed up.. I can just right-click any existing folder on my PC, sync it, and it keeps my exact directory structure intact across multiple devices without messing up my files.”
Seamless Real-Time Sync and Backup Across All Your Devices
“Automatic real-time file syncing across devices. Easy file sharing and remote access from desktop and mobile devices. Continuous cloud backup with file versioning for recovery. Support for multiple platforms, including Windows, macOS, Android, and iOS.”
Flexible Folder Sync Without a “Magic” Folder—Keeps Files Organized Your Way
“I like that SugarSync lets me sync any folder on my PC without forcing me to move everything into a specific “magic” folder. That kind of flexibility makes it much easier to keep my files organized the way I prefer, and it’s a feature many other cloud services simply don’t offer.”