Userful Infinity Platform
Reviews
Star rating
Rank in Enterprise IT Management
Pros and cons
Pros
- Ease of Use
- Reliability
- Features
- User Interface
- Efficiency
- Easy Setup
Cons
- Hardware Limitations
- Expensive
- Complexity
- Rebooting Issues
- Learning Curve
- TV Compatibility
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 32.0% |
| Mid-Market | 48.5% |
| Enterprise | 19.5% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 12 | 4.5 |
| 2025 Q1 | 22 | 4.3 |
| 2025 Q2 | 7 | 4.1 |
| 2025 Q3 | 2 | 5.0 |
| 2025 Q4 | 10 | 4.5 |
Satisfaction ratings
What reviewers say
Feature-Rich and User-Friendly with Outstanding Support
“The number of features and ease of use. When I have an issue customer is always responsive and available to meet virtually and walk us through any issue.”
Using Userful for monitoring network status in a NOC
“Does its job of having an almost 24/7 display in real-time of our networks. Support is generally good”
Effortless Video Wall Sharing, But Could Use More Streaming Options
“What I really appreciate about the Userful is how easy it makes it to share and show things on our video wall. Whether it's a live camera feed or a webpage, it’s simple to get it up and running using RTSP or HTTP streams. The software itself is pretty straightforward, so you don’”