Upwork
3,236
Reviews
4.5
Star rating
#1
Rank in Freelance Platforms
Pros and cons
Pros
- Ease of Use
- Job Opportunities
- Freelancing Services
- Time Efficiency
- Trusted Platform
- Talent Quality
Cons
- Expensive
- High Fees
- Job Scarcity
- Intense Competition
- Limitations
- Hidden Fees
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
-64.6%
68
Small Business
2
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 95.6% |
| Mid-Market | 4.1% |
| Enterprise | 0.3% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 6 | 2.8 |
| 2025 Q1 | 3 | 3.0 |
| 2025 Q2 | 5 | 1.6 |
| 2025 Q3 | 1,032 | 4.4 |
| 2025 Q4 | 154 | 4.5 |
| 2026 Q1 | 152 | 4.5 |
| 2026 Q2 | 82 | 4.5 |
| 2026 Q3 | 29 | 4.2 |
Satisfaction ratings
Ease of Use9.1
Ease of Setup9.1
Quality of Support8.5
Meets Requirements9.0
What reviewers say
Talented Freelancers, Easy Hiring—Confusing Fees
5.0
“I like that Upwork has a lot of very talented people who do fast work inexpensively. It’s easy to review project proposals and shortlist people I like, and getting started was very easy.”
Easy Job Posting and Hiring with a Great Interface
4.5
“It was very easy to post the job and hire. The interface is great.”
Account Lockout Delays Are Unacceptable—Especially With an Active Project
1.0
“The people I have hired to help me. I have been extremely please with them all.”