Chatbot
Reviews
Star rating
Rank in ServiceNow Store Apps
Pros and cons
Pros
- Easy Integrations
- Customer Support
- Positive Experience
- User Interface
- Innovation
- Automation
Cons
- Lack of Customization
- Complexity
- Complex Reporting
Traffic & LLM citations
Source: G2 review data
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 61.5% |
| Mid-Market | 15.4% |
| Enterprise | 23.1% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 5 | 4.4 |
| 2025 Q1 | 5 | 4.5 |
Satisfaction ratings
What reviewers say
24/7 chat assistance for enhanced customer experience
“Chatbot is available 24/7, thus ensuring chatbot services outside business hours. It provides faster resolution of L1 queries compared to human agents and also reduces their workload so that they can focus on complex issues.”
A Helpful chatbot for quick support
“The servicenow chatbot is very easy to set up and use. it helps user to get answers very quickly. It is very easy to integrate with the servicenow workflows which makes it more useful. it can handle common IT and HR related requests well.”
Nice software for creating chatbots
“Chatbot by ServiceNow proves to be a wonderful tool for developing multilingual chatbots in very small period of time. The integration with other applications is also quite smooth.”