ServiceNow Legal Service Delivery
Reviews
Star rating
Rank in Enterprise Legal Management (ELM)
Pros and cons
Pros
Cons
Traffic & LLM citations
Source: G2 review data
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 11.8% |
| Mid-Market | 52.9% |
| Enterprise | 35.3% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2026 Q3 | 6 | 4.8 |
Satisfaction ratings
What reviewers say
User-Friendly Interface That Makes Ticket Tracking and Support Easy
“What I like most is how seamlessly it fits into our broader enterprise workflow. Employees can submit legal requests through the familiar ServiceNow portal without having to learn a new tool, which drives immediate adoption. It also replaces scattered email threads, automates tri”
Centralized, User-Friendly ServiceNow That Streamlines Incidents and Requests in structured format
“ServiceNow manages most of the ongoing issues and incidents centralized. ServiceNow UI is very user friendly. This is a centralized portal where all employees raise their requests and concerns which also avoid taking multiple follow-up on mail and chance of missing the info in ”
Powerful Legal Matter Management for Tasks, Documents, and Secure Info
“Manages complex legal matters, tasks, documents, milestones, and secure information.”