Salesforce Heroku
Reviews
Star rating
Rank in Mobile Backend-as-a-Service (mBaaS)
Pros and cons
Pros
- Ease of Use
- Deployment Ease
- Scalability
- Automation
- Reliability
- Customer Support
Cons
- Poor Customer Support
- Missing Features
- Difficult Debugging
- Authentication Issues
- Expensive
- Downtime Issues
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 56.3% |
| Mid-Market | 25.0% |
| Enterprise | 18.8% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 1 | 4.0 |
| 2025 Q4 | 4 | 2.5 |
| 2026 Q1 | 1 | 5.0 |
| 2026 Q2 | 1 | 0.5 |
Satisfaction ratings
What reviewers say
Missed one payment → entire account deleted
“The platform itself is easy to get started with, has a clean developer experience, and abstracts away much of the infrastructure complexity. Deployment and scaling are straightforward, especially for small projects.”
Efficient Automation, But Needs Better Support and Debugging
“Heroku has enabled us to automate our file processing tasks, such as running the unzip process for RFP case attachments directly on the platform. It has also made it easier to manage real-time synchronization of the contents within those zip files.”
Heroku Is Robust but Lacks Learning Resources
“Heroku is a super robust way to leverage your current implementation”