Salesforce Customer Success
568
Reviews
4.3
Star rating
#1
Rank in Salesforce Consulting Services
Pros and cons
Pros
- Helpful
- Customer Support
- Deep Understanding
- Ease of Use
- User Experience
- Support Responsiveness
Cons
- Poor Customer Support
- Expensive
- Expensive Pricing
- Time Zone Issues
Traffic & LLM citations
Source: G2 review data
Key stats
+911.1%
53
Mid-Market
2
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 27.4% |
| Mid-Market | 43.5% |
| Enterprise | 29.1% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 3 | 4.2 |
| 2025 Q1 | 2 | 5.0 |
| 2025 Q2 | 3 | 4.2 |
| 2025 Q3 | 2 | 5.0 |
| 2025 Q4 | 191 | 4.3 |
| 2026 Q1 | 1 | 4.5 |
| 2026 Q2 | 18 | 4.3 |
| 2026 Q3 | 182 | 4.2 |
Satisfaction ratings
Ease of Use10.0
Ease of Setup10.0
Quality of Support10.0
Meets Requirements10.0
What reviewers say
Practical Salesforce Guidance That Drives Adoption and Value
4.0
“What I like most about Salesforce Customer Success is the practical guidance and expertise it provides throughout the Salesforce journey. It helps teams drive adoption, solve challenges faster, and continuously get more value from the platform.”
Soluciones rápidas y efectivas, pero el soporte en inglés limita
3.5
“Y para soluciones específicas y de ayudan y resuelven en un tiempo relativamente corto”
Quick Resolutions with Impressive Turnaround Time
5.0
“Quick resolution and turnaround time really helps with overall customer success”