Pump
Reviews
Star rating
Rank in Cloud Management Platforms
Pros and cons
Pros
- Ease of Use
- Cost Saving
- Savings
- Cost Reduction
- Easy Setup
- Setup Ease
Cons
- Billing Issues
- Update Issues
- Poor Customer Support
- Confusion
- Slow Onboarding
- Cost Management
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 81.8% |
| Mid-Market | 18.2% |
| Enterprise | 0.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 4 | 2.9 |
| 2025 Q3 | 1 | 0.0 |
| 2025 Q4 | 12 | 3.9 |
| 2026 Q1 | 1 | 0.0 |
| 2026 Q2 | 1 | 5.0 |
Satisfaction ratings
What reviewers say
Bait and switch sales tactic, to hostage of their billing on AWS
“They falsely promise deep discounts on AWS through group buying”
Avoid: Internal Chaos Leaves Clients to Suffer Alone
“To be completely honest, it is difficult to find a positive aspect of our experience with Pump. While the company markets itself as a provider of significant client benefits and cloud cost savings, we found that they consistently failed to deliver on these commitments.”
Good cost savings, but support needs significant improvement
“I appreciate the meaningful discounts applied to our AWS account and the clear recommendations provided for purchasing savings plans. Pump’s automated suggestions help reduce costs in a structured way, which is valuable for organizations that follow well-defined processes and req”