G2 Vendor Directory
120

Reviews

4.5

Star rating

#18

Rank in Enterprise Social Networking (ESN)

Pros and cons

Pros

  • Ease of Use
  • Customer Support
  • Features
  • Customization
  • Helpful
  • Intuitive

Cons

  • Limited Customization
  • Lack of Customization
  • Missing Features
  • Limited Functionality
  • Layout Issues
  • Not User-Friendly

Traffic & LLM citations

Monthly G2.com page views and citations by AI answer engines for Hub.

Page views and citations · Hub

Source: G2 review data

Winning from

Based on reviewers who said they switched from another product.

Losing to

Based on reviewers of other products who said they switched from Hub.

Key stats

-60.0%

68

Mid-Market

6

Adoption by company size

SegmentShare of reviews
Small Business14.3%
Mid-Market73.9%
Enterprise11.8%

Quarterly history

QuarterReviewsStar rating
2025 Q264.6
2025 Q344.9
2025 Q484.6
2026 Q144.6
2026 Q254.6
2026 Q324.5

Satisfaction ratings

Ease of Use9.0
Ease of Setup8.9
Quality of Support9.6
Meets Requirements8.9

What reviewers say

Tailored Insights and Brilliant Account Manager Support

4.0

“We can tailor the information displayed to be relevant to our business and it's a place where every team member can engage. The support from our account manager is brilliant and no question or query is ever too much trouble.”

HR Manager

Easy-to-Use One-Stop Hub for Policies, Updates, and Collaboration

5.0

“Easy to use, with inbuilt features such as icons for buttons. Colleagues can interact with posts and leave comments on walls. It’s our one-stop place for all important information, including policies, guidance, and updates on events and activities.”

Receptionist

Useful App for Staying Up to Date on Firm Updates

4.0

“A useful app that keeps me up to date on what’s going on in the firm, including all the latest updates.”

Business Systems Architect