Customer Lockbox
Reviews
Star rating
Rank in Data Subject Access Request (DSAR)
Pros and cons
Pros
- Security
- Data Security
- Privacy Management
- Data Protection
- Compliance
- Helpful
Cons
- Complexity Issues
- Requires Expertise
- Learning Curve
- Time-Consuming
- Delays
- Poor Customer Support
Traffic & LLM citations
Source: G2 review data
Winning from
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 58.3% |
| Mid-Market | 25.0% |
| Enterprise | 16.7% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 4 | 4.0 |
| 2026 Q1 | 1 | 5.0 |
Satisfaction ratings
What reviewers say
Strong Data Control with Transparent Access
“I like most about Customer Lockbox is that it gives customers full control over data access. Even support engineers must request approval before accessing data, which increases transparency, security, and trust while handling sensitive customer information during support or troub”
Secure Data Control with Minor Delays
“a big one for me with Customer Lockbox is the control I have over data and its access, requiring even support to ask for it. It gives me security, transparency and peace of mind, as I'm able to see who has the data, and why.”
Customer Lockbox review
“Customer Lockbox gives you real control over your data, ensuring that even Microsoft engineers can only access it with your explicit permission. It’s all about security, transparency, and peace of mind—you know who’s accessing your data and why. This added layer of control helps ”