mHelpDesk
146
Reviews
4.0
Star rating
#6
Rank in Repair Shop
Pros and cons
Pros
- User-Friendly
- Ease of Use
Cons
- Technical Issues
- Software Bugs
- Poor Support
- Integration Issues
- Missing Features
- Feature Limitations
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
—
30
Small Business
3
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 43.8% |
| Mid-Market | 32.9% |
| Enterprise | 23.3% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 1 | 1.5 |
| 2026 Q1 | 1 | 5.0 |
Satisfaction ratings
Ease of Use8.5
Ease of Setup8.0
Quality of Support8.4
Meets Requirements8.5
What reviewers say
Needs to be highly improved
1.5
“It has been a year since used or switched from it. It has potential, but can't compete with other CRMs”
Very helpful
5.0
“They talk you thou the process very carefully and closely I'm very slow so you can understand.”
All encompassing system for scheduling, field reporting, and invoicing
4.5
“This program is not complicated for individuals who are not great with technology and It has an infinite number of customers you can add to the system.”