Hyland OnBase
Reviews
Star rating
Rank in Enterprise Content Management (ECM)
Pros and cons
Pros
- Ease of Use
- Document Management
- Features
- Simple
- Customization
- Integrations
Cons
- Missing Features
- Update Issues
- Technical Issues
- Poor Customer Support
- Complexity
- Learning Curve
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 6.5% |
| Mid-Market | 42.8% |
| Enterprise | 50.8% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 2 | 3.0 |
| 2025 Q2 | 2 | 4.3 |
| 2025 Q3 | 53 | 4.3 |
| 2025 Q4 | 8 | 4.5 |
Satisfaction ratings
What reviewers say
OnBase: A Flexible Enterprise Platform That Keeps Workflows Agile
“The flexibility of our OnBase system. We use OnBase not only to manage our documents and a lot of metadata, but also to create new work processes and re-engineer old ones. It is not just a software to us, but an enterprise platform to drive efficiency and business unit integrati”
Accessible, Reliable, and Easy to Navigate—With Great Integrations and Support
“Accessibility & reliability for our users, access to multiple integrations, and the support personnel are the best. The web client is easy for users to navigate, and for the price, it seems to solve our needs perfectly, with room to advance to AI features.”
It can do it all
“OnBase is able to store all of our information and streamline a lot of our business processes. It is very customizable and is able to handle a myriad of situations.”