Genea Security
101
Reviews
4.4
Star rating
#17
Rank in Physical Security
Pros and cons
Pros
- Ease of Use
- Remote Access
- Simple
- Access
- Navigation Ease
- Management Ease
Cons
- Performance Issues
- Limited Features
- Poor Customer Support
- Complexity
- Communication Issues
- Access Issues
Traffic & LLM citations
Source: G2 review data
Key stats
-100.0%
54
Mid-Market
3
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 21.8% |
| Mid-Market | 57.4% |
| Enterprise | 20.8% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q2 | 7 | 4.5 |
| 2025 Q3 | 2 | 4.3 |
| 2026 Q1 | 3 | 3.8 |
| 2026 Q2 | 4 | 4.9 |
Satisfaction ratings
Ease of Use9.1
Ease of Setup9.0
Quality of Support9.0
Meets Requirements9.0
What reviewers say
Intuitive, Cloud-Native, and Cost-Effective—Mercury Shines
4.5
“Mercury hardware-based; intuitive interface; cloud-native; cost-effective; built-in Help/Support”
Effortless Access Control with Great Flexibility
5.0
“I really like the ease of use of Genea Security, as it allows us to manage access control throughout our facility with an easy-to-use GUI. The dashboards are great, and the integrations, especially with Azure, are very helpful. The online portal is also a big plus; it enables us ”
User-Friendly Interface with Promising Integration
3.5
“I like the interface of Genea Security. I also value the logging and VMS integration.”