Empyrean
Reviews
Star rating
Rank in Benefits Administration
Pros and cons
Pros
- Intuitive
- Navigation Ease
- User Experience
- Simple
- Issue Resolution
- Organization
Cons
- Timing Delays
- System Issues
- Integration Issues
- Missing Features
- Poor Implementation
- Poor Reporting
Traffic & LLM citations
Source: G2 review data
Winning from
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 9.1% |
| Mid-Market | 0.0% |
| Enterprise | 90.9% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2026 Q1 | 1 | 4.0 |
| 2026 Q2 | 1 | 4.5 |
Satisfaction ratings
What reviewers say
Client-Focused, Responsive, and Easy Setup
“I really like how Empyrean is very friendly and client focused. They are super responsive and knowledgeable, always taking the time to learn about their clients and our policies. They're always super quick to reply and willing to help, which I find really valuable. The initial se”
A fantastic service in a fantastic medium
“Our employees are able to transition seamlessly from one department to another thanks to the Empyrean team, which functions as an extension of our benefits team. They seem to work well as a partner with us, actually hear our issues, and make improvements when they can.”
Great service team with a strong platform
“The Empyrean team is really like an extension of our benefits team. Our employees give nothing but positive feedback.”