DoorDash for Merchants
65
Reviews
4.3
Star rating
#2
Rank in Food Delivery
Pros and cons
Pros
- Ease of Use
- Customer Support
- Onboarding
- Setup Ease
- Easy Integrations
- Payment Processing
Cons
- Excessive Fees
- Delivery Delays
- Delivery Issues
- Limited Customization
- High Fees
- Inaccurate Tracking
Traffic & LLM citations
Source: G2 review data
Key stats
—
55
Small Business
3
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 60.9% |
| Mid-Market | 29.7% |
| Enterprise | 9.4% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q3 | 1 | 5.0 |
| 2025 Q4 | 1 | 4.5 |
Satisfaction ratings
Ease of Use9.2
Ease of Setup9.1
Quality of Support8.4
Meets Requirements9.0
What reviewers say
Satisified
5.0
“Being able to expand my business by reaching a wider range of customer”
Very convenient
4.5
“Ordering is an easy process. The delivery is usually very prompt, and drivers are friendly. There is a large selection of restaurants and other establishments, such as convenience stores.”
Super Convenient
4.0
“Considering we are experiencing a pandemic currently, it is super convenient to have foods from a variety of restaurants delivered right to your doorstep. This is the first app of its kind that I have ever used so to say that I was excited is an understatement.”