G2 Vendor Directory

CDK CRM

by CDK Global

77

Reviews

4.4

Star rating

#8

Rank in Automotive Marketing

Pros and cons

Pros

    Cons

      Traffic & LLM citations

      Monthly G2.com page views and citations by AI answer engines for CDK CRM.

      Page views and citations · CDK CRM

      Source: G2 review data

      Winning from

      Based on reviewers who said they switched from another product.

      1

      VinSolutions Connect CRM

      1 switched
      2

      CDK

      1 switched

      Losing to

      Based on reviewers of other products who said they switched from CDK CRM.

      1

      VinSolutions Connect CRM

      2 switched
      2

      PandaDoc

      1 switched

      Key stats

      -100.0%

      56

      Mid-Market

      1

      Adoption by company size

      SegmentShare of reviews
      Small Business24.7%
      Mid-Market57.1%
      Enterprise18.2%

      Quarterly history

      QuarterReviewsStar rating
      2024 Q415.0
      2026 Q213.5

      Satisfaction ratings

      Ease of Use8.8
      Ease of Setup9.0
      Quality of Support8.2
      Meets Requirements8.9

      What reviewers say

      Clean, Easy CRM With CDK DMS Integration—But Occasional Slowdowns and Slower Support

      3.5

      “Simple to use and sales interface is clean. Direct connection to our CDK DMS.”

      Digital Director

      Everything smooth!

      5.0

      “I like how smoothly the CDK CRM integrates with CDK Drive. The worksheets are very easy for our salespeople to build and very easy to edit or make additions too. I use this daily to build deals and send through to our DMS. Anytime I have needed customer support, the technical dep”

      Finance. Manager

      Clean and concise

      4.5

      “Being able to quickly look up customers and work the deal right from the CRM.”

      BDC Director