ATLAS
10
Reviews
4.8
Star rating
#28
Rank in Inbound Call Tracking
Pros and cons
Pros
- Call Tracking
- Analytics
- Customization
- Sales Improvement
- Visibility
- Customer Support
Cons
- Poor Customer Support
- Limited Functionality
- Expensive
- Limited Customization
- Poor Navigation
- Complex Setup
Traffic & LLM citations
Source: G2 review data
Key stats
—
80
Small Business
1
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 80.0% |
| Mid-Market | 20.0% |
| Enterprise | 0.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q1 | 5 | 4.5 |
| 2025 Q3 | 5 | 5.0 |
Satisfaction ratings
Ease of Use9.6
Ease of Setup9.3
Quality of Support9.4
Meets Requirements9.7
What reviewers say
Smart Analytics Dashboards for Management
5.0
“The executive and agent dashboards are incredibly useful. With real-time metrics, historical trend views, and exportable reports, we can track performance daily and monthly with ease.”
Scalable Auto-Attendant & IVR
5.0
“ATLAS allows us to build and customize our IVR flows without coding—branching, prompts, retry logic—all drag-and-drop. Scaling across departments is painless.”
Insightful Call Recording & Sentiment Analysis
5.0
“The call recording feature, combined with sentiment insights, helps pinpoint high- and low-quality interactions. The keyword search and tagging make compliance checks and training sessions far more efficient.”