Brandwatch Social Media Management
987
Reviews
4.1
Star rating
#17
Rank in Social Media Listening Tools
Pros and cons
Pros
- Ease of Use
- Post Scheduling
- Centralized Management
- Social Media Management
- Helpful
- Multi-platform
Cons
- Improvement Needed
- Publishing Limitations
- Limited Features
- Missing Features
- Complex Usage
- AI Limitations
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
-100.0%
31
Mid-Market
4
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 33.1% |
| Mid-Market | 39.6% |
| Enterprise | 27.3% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 23 | 4.2 |
| 2025 Q1 | 5 | 4.7 |
| 2025 Q2 | 24 | 3.5 |
| 2025 Q3 | 12 | 3.5 |
| 2025 Q4 | 59 | 3.7 |
| 2026 Q1 | 16 | 3.4 |
| 2026 Q2 | 9 | 4.1 |
Satisfaction ratings
Ease of Use8.5
Ease of Setup8.5
Quality of Support8.8
Meets Requirements8.3
What reviewers say
All My Social Info in One Place—Organization Made Easy
5.0
“It brings together all of my social information in one place, which makes it much easier to keep everything organized.”
Robust Reply Features and Calendar View, But a Pricey Fit for Small Teams
3.5
“very robust replying and response features. Easy to use and good calendar view.”
Dashboards completos para insights valiosos en redes sociales
5.0
“Se pueden diseñar dashboards muy completos para trackear la actividad de la marca en redes sociales, detectar áreas de oportunidad y obtener insights valiosos que apoyen la toma de decisiones.”