Zultys Integrated Contact Center vs. Maqsam
A side-by-side comparison based on G2 review data.
| Metric | Zultys Integrated Contact Center | Maqsam |
|---|---|---|
| Overall rating | 4.0 | 4.7 |
| Review count | 30 | 108 |
| Ease of use | 8.8 | 9.5 |
| Ease of setup | 8.7 | 9.2 |
| Quality of support | 9.1 | 9.3 |
| Meets requirements | 9.2 | 9.1 |
| NPS | 25 | 83.018868 |
| Small Business | 30.0% | 58.1% |
| Mid-Market | 66.7% | 38.1% |
| Enterprise | 3.3% | 3.8% |
| Total page views | 43 | 717 |
| Total LLM citations | 25 | 3,040 |
Zultys Integrated Contact Center
Zultys delivers an easy-to-use, secure, and reliable platform designed to streamline all forms of communications and increase productivity for any size business. Our Integrated Contact Center (ICC) solution to optimize operations, expertly handle customer calls, and increase employee productivity. The ICC comes pre-packaged with features to streamline processes and improve customer service departments of any size and call volume: • Advanced Call Routing based on real-time activity • Call Recording — Full-time and on-demand • Call Attached Data (CAD) for customizable Agent • Scripts,
Maqsam
The first Arabic-native AI agent integrated into the region’s leading customer service software. We are the leading Arabic AI-powered customer service software in the MENA region, revolutionizing customer experience by integrating with CRMs to optimize data management, automate tasks, boost efficiency, and drive revenue growth while offering local numbers globally. Maqsam’s Arabic-native AI Agent brings smarter conversations to the Arab world.
- Ease of Use
- Features
- Helpful
- Customer Support
- Call Management
- Easy Integrations