G2 Vendor Directory

Zultys Integrated Contact Center vs. Aircall

A side-by-side comparison based on G2 review data.

MetricZultys Integrated Contact Center

by Zultys

Aircall

by Aircall

Overall rating4.04.4
Review count301,681
Ease of use8.89.3
Ease of setup8.79.1
Quality of support9.18.8
Meets requirements9.29.0
NPS2566.788544
Small Business30.0%55.0%
Mid-Market66.7%41.0%
Enterprise3.3%4.0%
Total page views435,460
Total LLM citations2531,209

Zultys Integrated Contact Center

Zultys delivers an easy-to-use, secure, and reliable platform designed to streamline all forms of communications and increase productivity for any size business. Our Integrated Contact Center (ICC) solution to optimize operations, expertly handle customer calls, and increase employee productivity. The ICC comes pre-packaged with features to streamline processes and improve customer service departments of any size and call volume: • Advanced Call Routing based on real-time activity • Call Recording — Full-time and on-demand • Call Attached Data (CAD) for customizable Agent • Scripts,

Pros

    Aircall

    Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social media channels into a single platform, with bi-directional syncing across 250+ essential business apps. Imagine your CRM and Helpdesk data flowing effortlessly into every customer interaction, empowering your team to deliver smarter, more personalized experiences. Trusted by over 22,000 businesses globally, Aircall's AI-powered platform supercharges sales and support.

    Pros

    • Ease of Use
    • Easy Integration
    • Features
    • Reliability
    • Call Recording
    • Intuitive