Zowie vs. LivePerson
A side-by-side comparison based on G2 review data.
| Metric | Zowie | LivePerson |
|---|---|---|
| Overall rating | 4.7 | 4.3 |
| Review count | 73 | 207 |
| Ease of use | 9.2 | 8.6 |
| Ease of setup | 9.0 | 8.3 |
| Quality of support | 9.4 | 8.5 |
| Meets requirements | 9.2 | 8.7 |
| NPS | 78.571429 | 58.378378 |
| Small Business | 47.9% | 25.2% |
| Mid-Market | 39.7% | 41.6% |
| Enterprise | 12.3% | 33.2% |
| Total page views | 393 | 1,153 |
| Total LLM citations | 2,710 | 7,933 |
Zowie
Zowie is an AI agent platform for enterprise customer service, built for companies where getting customer-facing AI wrong is not an option. The platform handles more than 100 million customer conversations a year for companies in logistics, banking, fintech, healthcare, e-commerce, insurance and debt collection, among others, including InPost, Decathlon, MediaMarkt, Allianz, Payoneer, AirHelp, Booksy and Avon.
- Ease of Use
- Efficiency
- Automation
- Helpful
- Customer Support
- Messaging Automation
LivePerson
LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transformation, orchestrate conversations across all channels, departments and systems, supercharge agent productivity, and deliver more personalized, AI-empowered customer experiences. Our platform is built for large, highly-regulated, consumer-facing enterprises.
- Features
- Ease of Use
- Helpful
- Artificial Intelligence
- Efficiency
- Customer Engagement