Zowie vs. Gladly
A side-by-side comparison based on G2 review data.
| Metric | Zowie | Gladly |
|---|---|---|
| Overall rating | 4.7 | 4.7 |
| Review count | 73 | 1,113 |
| Ease of use | 9.2 | 9.6 |
| Ease of setup | 9.0 | 9.4 |
| Quality of support | 9.4 | 9.5 |
| Meets requirements | 9.2 | 9.4 |
| NPS | 78.571429 | 80.939227 |
| Small Business | 47.9% | 22.4% |
| Mid-Market | 39.7% | 61.0% |
| Enterprise | 12.3% | 16.6% |
| Total page views | 393 | 1,767 |
| Total LLM citations | 2,710 | 8,425 |
Zowie
Zowie is an AI agent platform for enterprise customer service, built for companies where getting customer-facing AI wrong is not an option. The platform handles more than 100 million customer conversations a year for companies in logistics, banking, fintech, healthcare, e-commerce, insurance and debt collection, among others, including InPost, Decathlon, MediaMarkt, Allianz, Payoneer, AirHelp, Booksy and Avon.
- Ease of Use
- Efficiency
- Automation
- Helpful
- Customer Support
- Messaging Automation
Gladly
The world’s most customer-centric brands use Gladly’s CX platform to drive down costs, nurture relationships, and increase loyalty. Powered by proprietary Customer AI, Gladly is the only CX platform that puts the customer, not tickets, at the center of every conversation. Gladly is simple to use, maintains a continuous conversation across channels, and balances human connection with intelligent and empathetic automation. For B2C leaders who refuse to compromise, Gladly delivers radically efficient service and radically personal experiences.
- Ease of Use
- Helpful
- Features
- Efficiency
- Customer Support
- Intuitive