G2 Vendor Directory

Zoom Phone vs. VirtualPBX

A side-by-side comparison based on G2 review data.

MetricZoom Phone

by Zoom

VirtualPBX

by VirtualPBX

Overall rating4.64.2
Review count2,68335
Ease of use9.48.5
Ease of setup9.27.6
Quality of support8.98.8
Meets requirements9.48.5
NPS76.92889654.285714
Small Business51.8%97.1%
Mid-Market33.4%2.9%
Enterprise14.9%0.0%
Total page views3,417272
Total LLM citations17,676447

Zoom Phone

The AI-first cloud phone system built for modern work. Zoom Phone brings reliable calling, collaboration, and AI together in one simple app that keeps teams connected, from wherever they work. With AI Companion included, teams get instant summaries, prioritized voicemails, and actionable next steps to stay productive without the busywork. Built on Zoom’s trusted platform, Zoom Phone delivers 99.999% uptime, global coverage in 49+ countries, and flexible Bring Your Own Carrier (BYOC) options. Compliance is built-in, including HIPAA, GDPR, and FedRAMP.

Pros

  • Ease of Use
  • Video Conferencing
  • Reliability
  • Easy Communication
  • Video Quality
  • Features

VirtualPBX

We built the very first cloud phone system back in 1997. Today, we’re still keeping it simple for small businesses: fast, reliable calling, no contracts, and no hidden fees. Get every single feature on one smarter plan. Stay connected to your team and customers from anywhere. Need an extra set of hands? Smart AI tools answer calls and handle routine tasks so you can do more with less. And our real, US-based support is always here to help.

Pros

  • Customer Support
  • Helpful
  • Customer Service
  • Navigation Ease
  • Quick Setup
  • Efficiency