G2 Vendor Directory

Zoom Phone vs. Ultatel

A side-by-side comparison based on G2 review data.

MetricZoom Phone

by Zoom

Ultatel

by Ultatel

Overall rating4.64.7
Review count2,68354
Ease of use9.49.5
Ease of setup9.29.4
Quality of support8.99.6
Meets requirements9.49.5
NPS76.92889679.62963
Small Business51.8%74.1%
Mid-Market33.4%24.1%
Enterprise14.9%1.9%
Total page views3,4171,061
Total LLM citations17,6761,833

Zoom Phone

The AI-first cloud phone system built for modern work. Zoom Phone brings reliable calling, collaboration, and AI together in one simple app that keeps teams connected, from wherever they work. With AI Companion included, teams get instant summaries, prioritized voicemails, and actionable next steps to stay productive without the busywork. Built on Zoom’s trusted platform, Zoom Phone delivers 99.999% uptime, global coverage in 49+ countries, and flexible Bring Your Own Carrier (BYOC) options. Compliance is built-in, including HIPAA, GDPR, and FedRAMP.

Pros

  • Ease of Use
  • Video Conferencing
  • Reliability
  • Easy Communication
  • Video Quality
  • Features

Ultatel

Ultatel is an intelligent cloud communications platform that brings AI into everyday business conversations across calling, meetings, messaging, and customer interactions. With 50+ advanced features, Ultatel brings all your business communications into one powerful platform built to support organizations at scale. From AI meeting assistant tools that automatically capture summaries and action items, to Intelligent Voice AI Agents that help automate repetitive workflows, Ultatel is designed to help teams communicate more efficiently and stay focused on what matters most.

Pros

  • Customer Support
  • Customer Service
  • Reliability
  • Helpful
  • Ease of Use
  • Call Recording