Zoom Phone vs. Softphone.Pro
A side-by-side comparison based on G2 review data.
| Metric | Zoom Phone | Softphone.Pro |
|---|---|---|
| Overall rating | 4.6 | 4.6 |
| Review count | 2,683 | 66 |
| Ease of use | 9.4 | 9.3 |
| Ease of setup | 9.2 | 9.3 |
| Quality of support | 8.9 | 8.6 |
| Meets requirements | 9.4 | 9.3 |
| NPS | 76.928896 | 78.461538 |
| Small Business | 51.8% | 83.1% |
| Mid-Market | 33.4% | 16.9% |
| Enterprise | 14.9% | 0.0% |
| Total page views | 3,417 | 162 |
| Total LLM citations | 17,676 | 475 |
Zoom Phone
The AI-first cloud phone system built for modern work. Zoom Phone brings reliable calling, collaboration, and AI together in one simple app that keeps teams connected, from wherever they work. With AI Companion included, teams get instant summaries, prioritized voicemails, and actionable next steps to stay productive without the busywork. Built on Zoom’s trusted platform, Zoom Phone delivers 99.999% uptime, global coverage in 49+ countries, and flexible Bring Your Own Carrier (BYOC) options. Compliance is built-in, including HIPAA, GDPR, and FedRAMP.
- Ease of Use
- Video Conferencing
- Reliability
- Easy Communication
- Video Quality
- Features
Softphone.Pro
VoIP phone app designed for those who handle hundreds calls a day: call center agents, sales pros and support teams. You can use Softphone.Pro with your existing VoIP provider, cloud PBX, Asterisk, FreePBX, Elastix, Issabel PBX and any other SIP server. Best for small and medium teams of 5-50 agents. Built-in Zoho, Hubspot, Pipedrive and Zendesk integrations. Instant click-to-call and screen pop-up integration with 3-rd party CRM and Helpdesk software. No developers needed! Real-time supervisor dashboard, online reporting, call and screen recording.
- Easy Integration
- Ease of Use
- Easy Setup
- Easy Implementation
- Intuitive
- User-Friendly