Zoom Phone vs. Nextiva
A side-by-side comparison based on G2 review data.
| Metric | Zoom Phone | Nextiva |
|---|---|---|
| Overall rating | 4.6 | 4.5 |
| Review count | 2,683 | 3,685 |
| Ease of use | 9.4 | 8.9 |
| Ease of setup | 9.2 | 8.7 |
| Quality of support | 8.9 | 9.2 |
| Meets requirements | 9.4 | 9.2 |
| NPS | 76.928896 | 67.041404 |
| Small Business | 51.8% | 76.7% |
| Mid-Market | 33.4% | 22.1% |
| Enterprise | 14.9% | 1.2% |
| Total page views | 3,417 | 8,328 |
| Total LLM citations | 17,676 | 15,292 |
Zoom Phone
The AI-first cloud phone system built for modern work. Zoom Phone brings reliable calling, collaboration, and AI together in one simple app that keeps teams connected, from wherever they work. With AI Companion included, teams get instant summaries, prioritized voicemails, and actionable next steps to stay productive without the busywork. Built on Zoom’s trusted platform, Zoom Phone delivers 99.999% uptime, global coverage in 49+ countries, and flexible Bring Your Own Carrier (BYOC) options. Compliance is built-in, including HIPAA, GDPR, and FedRAMP.
- Ease of Use
- Video Conferencing
- Reliability
- Easy Communication
- Video Quality
- Features
Nextiva
Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years.
- Customer Support
- Ease of Use
- Helpful
- Easy Setup
- Reliability
- Customer Service