Zoom Phone vs. KrispCall
A side-by-side comparison based on G2 review data.
| Metric | Zoom Phone | KrispCall |
|---|---|---|
| Overall rating | 4.6 | 4.5 |
| Review count | 2,683 | 391 |
| Ease of use | 9.4 | 9.4 |
| Ease of setup | 9.2 | 9.4 |
| Quality of support | 8.9 | 9.2 |
| Meets requirements | 9.4 | 9.1 |
| NPS | 76.928896 | 73.316062 |
| Small Business | 51.8% | 80.0% |
| Mid-Market | 33.4% | 19.5% |
| Enterprise | 14.9% | 0.5% |
| Total page views | 3,417 | 3,376 |
| Total LLM citations | 17,676 | 8,386 |
Zoom Phone
The AI-first cloud phone system built for modern work. Zoom Phone brings reliable calling, collaboration, and AI together in one simple app that keeps teams connected, from wherever they work. With AI Companion included, teams get instant summaries, prioritized voicemails, and actionable next steps to stay productive without the busywork. Built on Zoom’s trusted platform, Zoom Phone delivers 99.999% uptime, global coverage in 49+ countries, and flexible Bring Your Own Carrier (BYOC) options. Compliance is built-in, including HIPAA, GDPR, and FedRAMP.
- Ease of Use
- Video Conferencing
- Reliability
- Easy Communication
- Video Quality
- Features
KrispCall
KrispCall is an AI-powered business phone and contact center platform for sales and support teams. Businesses can get local, mobile and toll-free numbers across 100+ countries, manage calls and messaging from one workspace, automate outbound calling, coach agents during live conversations, and sync customer interactions with their CRM. KrispCall combines a Unified Callbox, multi-level IVR, call recording, Power Dialer, Bulk SMS, live call monitoring and coaching, call analytics, and AI-powered transcription and summaries.
- Ease of Use
- Customer Support
- Helpful
- Reliability
- Call Quality
- Call Recording