G2 Vendor Directory

Zoom Phone vs. Intermedia Unite

A side-by-side comparison based on G2 review data.

MetricZoom Phone

by Zoom

Intermedia Unite

by Intermedia

Overall rating4.64.5
Review count2,683523
Ease of use9.49.2
Ease of setup9.29.1
Quality of support8.98.9
Meets requirements9.49.1
NPS76.92889666.468254
Small Business51.8%67.3%
Mid-Market33.4%20.8%
Enterprise14.9%11.9%
Total page views3,417657
Total LLM citations17,6763,450

Zoom Phone

The AI-first cloud phone system built for modern work. Zoom Phone brings reliable calling, collaboration, and AI together in one simple app that keeps teams connected, from wherever they work. With AI Companion included, teams get instant summaries, prioritized voicemails, and actionable next steps to stay productive without the busywork. Built on Zoom’s trusted platform, Zoom Phone delivers 99.999% uptime, global coverage in 49+ countries, and flexible Bring Your Own Carrier (BYOC) options. Compliance is built-in, including HIPAA, GDPR, and FedRAMP.

Pros

  • Ease of Use
  • Video Conferencing
  • Reliability
  • Easy Communication
  • Video Quality
  • Features

Intermedia Unite

Intermedia Unite® is a comprehensive business communications solution designed to streamline collaboration, enhance customer engagement, and improve team productivity. By integrating various communication tools into a single platform, Unite eliminates the need for multiple fragmented applications, allowing users to connect seamlessly from any location. This all-in-one platform is particularly beneficial for organizations looking to foster a collaborative work environment while maintaining efficiency in their operations.

Pros

  • Ease of Use
  • Customer Support
  • Customer Service
  • Intuitive
  • Reliability
  • Quick Setup